Support

Questions, feedback, or something not working right — we read every message.

Email support@wunder.kids — we typically reply within a day or two.

How do I set up WunderKids?

Install WunderKids on your own phone, create an account, and choose whether your child's device pairs with yours or is set up standalone. You'll grant Screen Time access, pick the apps to gate, and set a 4-digit grown-up PIN — the app walks you through every step.

How does my child unlock an app?

When they open a gated app, WunderKids shows a short multiple-choice challenge first. Answering correctly unlocks that app for a set amount of time you control.

How do I change the apps or the daily time allowed?

Which apps are locked is set on your child's phone, behind the grown-up PIN — Apple keeps app choices on the device, so they can't be changed remotely. Everything else — the hours their apps can open, how long each challenge unlocks for, how many challenges a day, and the subject they're working on — you can change from your own phone. It reaches their phone the next time they open WunderKids or tap a locked app — usually within a few minutes.

How do I cancel my subscription?

Subscriptions are billed through your Apple ID. Open the Settings app on your iPhone → your name → Subscriptions → WunderKids → Cancel Subscription. You'll keep access until the end of the current billing period.

I forgot my grown-up PIN — what now?

During setup WunderKids shows a one-time recovery code — use it on the PIN screen to reset. If you've lost that too, contact us below and we'll help you regain access.

Is my child's data safe?

Yes. WunderKids doesn't sell data, doesn't run ads, and doesn't use third-party tracking. See our Privacy Policy for the full details of what's collected and why.